Quality » Quality Policy

A core LIDO-LANG priority is maintaining positive relations with all the individuals and organisations that we cooperate with. Our Quality Policy is not merely a document confirming the application of standards and regulations; it constitutes the actual promises that we give to our clients; promises that we always keep. It is our way to guarantee our best efforts in delivering projects at the highest standards. We pay great attention to ensuring co-operation that is professional and fully satisfying as a business partnership.

LIDO-LANG Quality Policy

We go to great lengths to ensure comprehensive professionalism throughout our company:

We answer all queries quickly and to the point
We take full responsibility for the projects that we work on
We precisely follow our clients’ instructions and value their time
We always go to great lengths to find the best solutions, even in challenging situations involving the difficult subject matter of the translation, unusual language combinations, large amount of text or non-standard file formats.

We can guarantee the highest translation quality through a multi-level quality control process:

We apply specialist tools supporting quality control, including specialist programmes, dictionaries, terminology databases and glossaries
We guarantee coherence and language accuracy control
We are always available to answer any questions and clarify any doubts.

Our translations are always completed and sent out to the client on time.

Our Company mandates:

Adherence to the standards, laws and other regulations
Continuous improvement and development of the processes and quality control system, in accordance with ISO 9001:2008, PN-EN 15038:2006 and other international translation sector standards
Providing our employees with opportunities for further professional development by organising internal training
LIDO-LANG staff wholly concurring with the Quality Policy, and having the policy made available to all the company’s customers.

25 August 2009